Return Policy:
Eligibility: If there are any issues with the product, we accept returns within 3 days of delivery. Items must be unused and in original condition with Tags.
Process: Contact us at luxuriousblackbird@gmail.com with your order number and reason for return.That’s about it, just sit back and relax. We’ll get the product picked up and initiate a refund into your account as soon as we receive athe product.
Shipping: Return shipping costs are borne by the customer unless the item is defective or incorrect.
Refund Policy:
Processing: Refunds are processed within 3 business days after receiving the returned item.
Method: Refunds will be credited to the original payment method used during purchase.
Exclusions: Customized and sale items are not eligible for refunds.
Exchange Policy:
Eligibility: One time Exchange accepted within 3 days of delivery for items in original condition.
Process: To request an exchange, contact luxuriousblackbird@gmail.com with your order details.
Conditions: Exchanges are subject to product availability. If the desired product is out of stock, a refund will be issued as per our refund policy. Customized items are not eligible for exchange.
Damaged or Incorrect Items:
Reporting: If you receive a damaged or incorrect item, please contact us immediately at luxuriousblackbird@gmail.com with your order number and photos of the item.
Resolution: We will arrange for a replacement or a full refund.
Additional Information:
Inspection: All returned items will be inspected. If the items are found to be worn, altered, or not in their original condition, they will not be eligible for a refund or exchange.
Packaging: Ensure items are securely packaged to prevent damage during return shipping. We recommend using the original packaging.
Proof of Return: We suggest using a trackable shipping service or purchasing shipping insurance. We don’t guarantee receipt of your returned item.
Please note that this policy is designed to ensure a smooth and fair return, refund, and exchange process while maintaining the quality of our products.